Responsibility, Accountability, & Efficiency: The Way IT Is Meant to Be.
24/7 Support
We are here for you -- 24 hours, 7 days a week. Problems don’t always arise between 9 and 5, so we are available for emergency technical support all day, every day, at no extra cost.
Same or Next Day Service on All Issues
BAIS 2 provides same or next day service on all major issues. A technician will always respond to a call within 60 minutes and provide a resolution within 24 hours of the call. Our systems and support are custom-catered to your practice. We know what it takes to keep your practice running and make sure that you always have the least amount of down-time and interruptions possible.
After Hours Support for Upgrades, Transitions & Support
Our schedule is catered around yours. Instead of disrupting daily business and interfering with your practice, we come in after hours for all major upgrades, installation, and routine maintenance. All backups and updates are automatically set to run after regular business hours, so not to slow down your system when you need it most.
No Increased Bills for Frequent Issues
We believe in accountability, and technical issues are our responsibility. If your practice is having repeated issues, that means we have something to fix. We work with you to solve any and all issues and make sure they don’t arise again. It is our duty and responsibility to make sure your system is running as efficiently and effectively as possible.
Taking a Cost-Conscious Approach
Maintaining a practice is expensive as it is and our systems are designed with this in mind- we cater our systems to your budget and your needs. From the large purchases such as the servers that power your business, to the smallest savings such as tapeless backup systems- we strive to save you money. That’s why we give you our pricing on all equipment. Our reseller agreements give us great benefits on all purchases and equipment we buy, so we pass those deals off to you—saving you time and money.
Full HIPAA/HITECH Compliance
All of our technicians are trained in HIPAA and HITECH compliance. We ensure that all of our setups meet & exceed these standards, and frequently perform audits of our client sites to ensure this compliance is always met. When new requirements are developed, we always ensure our clients are cared for. We believe in a living system and continually update and modernize our setups with the times.
Centralized User and Computer Management
Protecting data and improving efficiency are our number one goals. With centralized computer and user management we keep your data safe and carefully backed up. Users can access their data from anywhere, any location, even their home. Administrators have the capability to manage their practice at their fingertips—to customize user privileges, control access, and setup shared files. Together, we develop the system that works best for your practice and provide hands-on training to all users to help adjust and adapt to system.
Automatic Windows & 3rd Party Updates
Instead of burdening employees and providers with updates on their systems, we centralize and autotomize the updating process for not just Windows Updates, but for 3rd party applications such as Adobe Reader, Flash, & Security Software as well. Our updates install automatically for users when they are done using their system for the day, keeping all systems up to date, without interfering with your daily activities.
Seamless Integration with Practice Management & Electronic Health Record Systems
Our systems are designed and tailored to function with your Practice Management & Electronic Health Record System. Whether your practice has a pre-existing system or you are just starting to look for a system, we can ensure a seamless integration into your office setup.
Seamless transitions from older to newer systems/upgrades
We make transitioning from older EHR and Practice Management Systems to new ones easy. We work closely with your EHR/PM Vendor to streamline the migration and update process, and work after your business hours to ensure as little down time as possible. After every migration, we always have a technician on site to aid users for the next couple days after and answer any questions they may have.
Automatic on and offsite backups of all data
By utilizing modern backup software and equipment, we automate the entire backup process and include local and remote backups in our setups by default. Our systems require no tapes or user initiation, to help streamline your business and safely protect your data for years to come.